FAQ

We specialize in premium golf equipment including:

• Golf clubs (drivers, fairway woods, hybrids, iron sets, complete sets)
• Golf balls (featuring Bridgestone and Callaway among others)
• Bags (cart bags and stand bags)
• Accessories (gloves, GPS watches, rangefinders, tees, towels, headcovers)
• Apparel (hats & visors)

Our selection is curated for serious golfers who demand quality equipment to improve their game.

We stand out because:

• We’re golfers serving golfers – we test what we sell
• Premium packaging ensures your equipment arrives in tournament-ready condition
• Global shipping with reliable carriers (DHL, FedEx, EMS)
• Competitive pricing with free shipping on orders over $50
• Quick 1-2 business day order processing

Yes! Many of our club offerings are available in left-handed versions. Please check individual product pages for availability or contact our customer service team at [email protected] for specific inquiries.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.

During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account benefits include:

• Faster checkout on future orders
• Order tracking history
• Exclusive member offers

We process orders quickly to get your equipment to you fast, which means we can typically only modify or cancel orders within 1 hour of placement. Please email [email protected] immediately if you need to make changes, and we’ll do our best to accommodate your request.

We offer two shipping methods:

1. Standard Shipping ($12.95): 10-15 day delivery via DHL/FedEx with full tracking
2. Free Shipping: 15-25 day delivery via EMS (for orders over $50) with basic tracking

Pro Tip: For tournament preparation, choose Standard Shipping and order at least 3 weeks in advance.

Yes! We ship worldwide except for certain Asian countries and remote regions (islands, mountain areas). Some locations may have additional customs fees or longer delivery times. Please note that customs duties and taxes are the responsibility of the recipient.

Once your order ships, you’ll receive an email with tracking information. For Standard Shipping (DHL/FedEx), you’ll get detailed tracking updates. For Free Shipping (EMS), tracking is more basic but will show when your package leaves our facility and arrives in your country.

Most international shipments clear customs within 1-3 days, but some countries may take longer. If your package seems stuck, first check with your local customs office using the tracking number. If you need assistance, our customer service team can help investigate the delay.

We accept returns within 15 days of delivery for most unused items in original condition. Some exceptions apply:

• Custom or personalized items cannot be returned
• Golf balls must be in original, unopened packaging
• Clubs must show no signs of use (grass marks, etc.)

Please contact us at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping method as we can’t credit returns that don’t reach us.

Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund within 5 business days. Credit card refunds may take additional time to appear on your statement depending on your bank’s policies.

Our customer service team is available via email at [email protected]. We typically respond within 24 hours on business days. Our physical address is:

Tour Edge Golf Shop
1791 Meadow Drive
Missoula, US 59802

Yes! Please contact us at [email protected] before placing your order to arrange gift wrapping (additional fees may apply). We can also include a personalized note.

While we can’t guarantee exact delivery dates (especially for international shipments), we can sometimes accommodate special requests. Contact us before ordering at [email protected] and we’ll do our best to help.