At Tour Edge Golf Shop, we stand behind our premium golf equipment with the same confidence we expect from your swing. If any product doesn’t meet your tournament-level standards, our straightforward returns process ensures quick resolution.

Key Points for Serious Golfers:

  • 15-Day Return Window: From delivery date for most items
  • Original Condition Required: Unused with original packaging
  • Non-Returnable Items: Personalized equipment and opened golf balls
  • Dedicated Support: Our golf specialists process returns within 2 business days

Eligibility for Returns & Exchanges

To qualify for return or exchange, items must be:

  • In original, saleable condition (unused, unwashed, with tags attached)
  • Accompanied by original packaging and all accessories
  • Returned within 15 days of delivery (as shown on carrier tracking)
  • Not listed as non-returnable (see below)

Non-Returnable Items

To maintain tournament-grade quality standards, these items cannot be returned:

  • Opened golf balls (Bridgestone, Callaway, and all other brands)
  • Personalized equipment (custom club engravings, monogrammed items)
  • Used gloves (golf gloves showing any wear)
  • Clearance items (marked as final sale at purchase)

Step-by-Step Return Process

1. Initiate Your Return

Email our Customer Service Team within 15 days of delivery:

Subject: Return Request – Order #[Your Order Number] Dear Tour Edge Golf Shop, I would like to return/exchange the following item(s) from order #[Your Order Number]: – Product Name: [Full Product Name] – SKU: [If available] – Quantity: [Number] – Reason: [Brief explanation] Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Send to: [email protected]

2. Receive Authorization

Within 24 business hours, you’ll receive:

  • Return Merchandise Authorization (RMA) number
  • Prepaid return label (for US customers with defective items)
  • Detailed packing instructions

3. Package & Ship

Securely pack items using original packaging. Include:

  • Completed return form (provided with your RMA email)
  • Copy of your invoice
  • RMA number clearly visible on package exterior

Return Address:
Tour Edge Golf Shop Returns
1791 Meadow Drive
Missoula, US 59802

4. Refund Processing

Upon receipt and inspection (typically 2 business days):

  • Refund Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 3-5 business days for credit card/PayPal
  • Deductions: Original shipping fees unless return is due to our error

Exchange Process

For size exchanges or product swaps:

  1. Follow standard return process above
  2. Clearly state desired replacement item in your email
  3. We’ll ship new item once return is received (additional charges may apply for price differences)

International Returns

For customers outside the US (excluding Asia and restricted regions):

  • Return shipping costs are customer responsibility
  • Use trackable services (DHL, FedEx recommended)
  • Allow additional 5-7 days for customs processing
  • Refunds processed in USD; exchange rates may vary

Damaged or Defective Items

For items arriving damaged or not meeting premium quality standards:

  • Contact us within 48 hours of delivery
  • Include photos of damage/defect
  • We’ll provide prepaid return label and expedited replacement

Pro Tip from Our Club Specialists:

Before returning equipment, consider consulting our virtual club fitting service – many performance concerns can be resolved with proper setup adjustments rather than returns.

Contact Our Returns Team

For urgent matters or questions about active returns:

Email: [email protected]
Subject Line: “Urgent: Return Inquiry – Order #[Number]”

At Tour Edge Golf Shop, we approach returns with the same precision as our club manufacturing process – ensuring fair, efficient resolution so you can return your focus to the course.