At Tour Edge Golf Shop, we approach shipping and returns with the same precision as our club manufacturing process. Our policies are designed for serious golfers who demand tournament-grade equipment and service.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once your order ships.

Shipping Methods & Delivery Times

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Recommended for time-sensitive orders
  • Free Shipping (Orders $50+):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Available for all qualifying orders worldwide (excluding Asia and restricted regions)

Note: International customers may experience additional customs processing time (typically 5-7 extra days).

Returns & Exchanges

We stand behind our premium golf equipment with the same confidence we expect from your swing. If any product doesn’t meet your tournament-level standards, our straightforward returns process ensures quick resolution.

Key Return Policy Points

  • 15-Day Return Window: From delivery date for most items
  • Original Condition Required: Unused with original packaging
  • Dedicated Support: Our golf specialists process returns within 2 business days

Eligibility for Returns & Exchanges

To qualify for return or exchange, items must be:

  • In original, saleable condition (unused, unwashed, with tags attached)
  • Accompanied by original packaging and all accessories
  • Returned within 15 days of delivery (as shown on carrier tracking)
  • Not listed as non-returnable (see below)

Non-Returnable Items

To maintain tournament-grade quality standards, these items cannot be returned:

  • Opened golf balls (Bridgestone, Callaway, and all other brands)
  • Personalized equipment (custom club engravings, monogrammed items)
  • Used gloves (golf gloves showing any wear)
  • Clearance items (marked as final sale at purchase)

Step-by-Step Return Process

1. Initiate Your Return

Email our Customer Service Team within 15 days of delivery:

Email: [email protected]
Subject: Return Request – Order #[Your Order Number]

Sample Email Content:
Dear Tour Edge Golf Shop,

I would like to return/exchange the following item(s) from order #[Your Order Number]:
– Product Name: [Full Product Name]
– SKU: [If available]
– Quantity: [Number]
– Reason: [Brief explanation]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

2. Receive Authorization

Within 24 business hours, you’ll receive:

  • Return Merchandise Authorization (RMA) number
  • Prepaid return label (for US customers with defective items)
  • Detailed packing instructions

3. Package & Ship

Securely pack items using original packaging. Include:

  • Completed return form (provided with your RMA email)
  • Copy of your invoice
  • RMA number clearly visible on package exterior

Return Address:
Tour Edge Golf Shop Returns
1791 Meadow Drive
Missoula, US 59802

4. Refund Processing

Upon receipt and inspection (typically 2 business days):

  • Refund Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 3-5 business days for credit card/PayPal
  • Deductions: Original shipping fees unless return is due to our error

Exchange Process

For size exchanges or product swaps:

  • Follow standard return process above
  • Clearly state desired replacement item in your email
  • We’ll ship new item once return is received (additional charges may apply for price differences)

International Returns

For customers outside the US (excluding Asia and restricted regions):

  • Return shipping costs are customer responsibility
  • Use trackable services (DHL, FedEx recommended)
  • Allow additional 5-7 days for customs processing
  • Refunds processed in USD; exchange rates may vary

Damaged or Defective Items

For items arriving damaged or not meeting premium quality standards:

  • Contact us within 48 hours of delivery
  • Include photos of damage/defect
  • We’ll provide prepaid return label and expedited replacement

Pro Tip from Our Club Specialists

Before returning equipment, consider consulting our virtual club fitting service – many performance concerns can be resolved with proper setup adjustments rather than returns.

Contact Our Returns Team

For urgent matters or questions about active returns:

Email: [email protected]
Subject Line: “Urgent: Return Inquiry – Order #[Number]”

At Tour Edge Golf Shop, we approach returns with the same precision as our club manufacturing process – ensuring fair, efficient resolution so you can return your focus to the course.